Customer Service Advisor Out of Hours Team, Corporate Hub Location: Customer Service Centre, Lancaster House, Lincoln 20 hours, 12 weeks Shifts include working overnight (12 midnight until 8am), evenings, weekend working including all public holidays. Core hours are Monday-Thursday 17:30-08:00 and Friday to Monday 17:30-08:00 The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Children''s Services, Highways, Registration and Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people''s lives - whether it is carrying out a Social Care Assessment to enable a resident to stay safely at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work. The Opportunity We are currently recruiting Customer Service Advisors for our Out of Hours Service on the Lincolnshire County Council contract; you will be the first point of contact for emergency calls relating to Adult''s and Children''s Social Care. You will be dealing with calls from professionals (e.g. Police and Health Services), and from Members of the Public. The calls will be of a sensitive nature, and you will be required to gather and process information efficiently and accurately. As well as Social Care calls, you will also take calls about District Council Services (e.g. Council Housing Repairs) and other local se