Job Title: Operations Manager - Responsive Repairs Location: Ashford, Kent Salary: £66,735 to £72,141pa, depending on skills and experience, Plus lease car subsidy or cash alternative of £3,050 pa Job Type: Full time, Permanent Working Hours: 37 Hours Per Week Closing Date: 25TH June 2025 Are you a forward-thinking leader with a passion for delivering high-quality services? Do you have the strategic vision to drive innovation while ensuring operational excellence? We are looking for an Operations Manager to take ownership of our in-house repair service ensuring an excellent standard of repair services for our tenants. You will be responsible for the end-to-end delivery of responsive repairs-ensuring that tenant requests are handled efficiently, works are completed to the highest standard, and budgets are effectively managed. Leading a dedicated technical workforce, you''ll be at the forefront of service transformation, working with the repairs team, stakeholders and contractors. Key responsibilities include: Managing the day-to-day business operations across the service area covering the customers repair journey including front and back-office functions, site operations, contract management and health and safety. Developing and maintaining standard operating procedures. Maintaining cost controls and budgets. Maintaining high customer satisfaction levels and supporting tenant satisfaction measures. Responding to complaints. Managing and motivating staff building effective tea