Are you an experienced IT operations leader passionate about managing robust infrastructure and delivering high-quality support? Harris Hill is working with a respected and impactful non-profit organisation seeking an IT Operations Manager to lead its IT service delivery and infrastructure function.Location: London (with flexible working)In this key role, you will oversee the smooth running of IT operations across a dynamic and mission-driven organisation. You ll be responsible for maintaining and developing the IT infrastructure, managing third-party suppliers, and leading a small, dedicated support team to ensure a seamless IT experience across the organisation.Key Responsibilities:Oversee and maintain the organisation s IT infrastructure, including networks, systems, and cloud-based services.Lead the IT support function, ensuring high-quality, responsive, and proactive service to all users.Manage relationships with external IT service providers and ensure delivery against SLAs.Lead on IT compliance, security, and business continuity.Support the implementation and maintenance of IT policies, procedures, and best practices.Contribute to IT strategy and support digital transformation projects.About you:Proven experience in IT operations or infrastructure management, ideally in the non-profit or public sector.Strong technical knowledge of cloud environments (especially Microsoft 365 and Azure), networking, and security.Confident in managing third-party suppliers and contracts