️ Field and Operations Manager South of England / home-based with occasional office travel £40,000 £42,000 per annum Permanent Full-time 35 hrs/week About the Role We''re seeking an experienced Field and Operations Manager who thrives on delivering exceptional customer experiences and driving operational excellence. In this pivotal role, you''ll oversee regional operations, manage customer-facing schemes, ensure compliance, and act as a trusted liaison between internal teams and clients. What You ll Do: Lead implementation, review, and optimisation of regional customer schemes Build and sustain strong relationships with clients to deliver seamless service Act as the internal voice of the customer working with product, operations, finance, and compliance stakeholders Ensure regulatory and operational compliance (e.g., internal policies, audits) Deliver clear reporting, presentations, and insightful performance analysis to leadership Drive change initiatives to enhance customer satisfaction and loyalty Champion cross-team collaboration for system improvements and process efficiencies Represent the company externally at client visits and events Continually identify and share customer success stories with marketing What We re Looking For: Proven experience in a client-facing or account management role, preferably in field operations Strong analytical and reporting skills comfortable with data, CRM, and Excel Excellent verbal and written communication with presentation expe