The Corporate Complaints Officer will handle and resolve complaints efficiently, ensuring compliance with established policies and procedures. This role requires excellent organisational skills and the ability to communicate clearly and professionally in a local authority environment.Client DetailsThis position is within a local authority based in London. The organisation operates as a medium-sized entity and is focused on delivering high-quality services to the community.DescriptionManage and investigate complaints in line with organisational policies and procedures.Maintain accurate and up-to-date records of complaints and their resolutions.Communicate effectively with complainants to ensure their concerns are addressed promptly.Provide regular updates to management regarding the status of complaints.Collaborate with internal departments to resolve issues and implement improvements.Prepare detailed reports and summaries of complaints for internal review.Ensure compliance with public sector regulations and standards.Support continuous improvement initiatives by identifying trends and recommending solutions.ProfileA successful Corporate Complaints Officer should have:Previous experience in handling complaints ideally within housing.Strong knowledge of Local Authority processes and regulations.Excellent written and verbal communication skills.Proven ability to manage multiple tasks and meet deadlines.Proficiency in using relevant IT systems and software.Attention to detail and