Job Advert: Welfare and Complaints Officer - Brent (Orisha/Arpeggio Properties)Location: Brent (near Willesden) Salary: 28,000 - 33,000 per annum Contract: Temp to Perm Full-Time (Office-Based) Sector: Supported Housing / Tenant WelfareAbout the RoleWe''re working with Orisha/Arpeggio Properties, a growing supported housing provider, to recruit a Welfare and Complaints Officer in Brent.This role suits someone confident handling Stage 1 and Stage 2 complaints and tenant welfare queries. You''ll manage low-level issues professionally, escalate complex cases when needed, and help maintain a positive tenant experience.Key ResponsibilitiesHandle tenant welfare and complaint enquiries.Manage and resolve Stage 1 and 2 complaints effectively.Check tenancy deeds and maintain accurate case records.Escalate higher-level issues to senior management.Provide clear, empathetic communication and follow-ups.About YouExperience in housing, welfare, or complaint handling roles.Confident, calm, and professional communicator.Strong admin and organisational skills.Proficient in Microsoft Office.Positive attitude and resilience under pressure.What''s on OfferSalary: 28K- 33K p.a.Temp-to-perm with long-term potential.Supportive, structured working environment.On-site role with a people-focused housing team.How to ApplyIf you''re passionate about helping others and confident resolving complaints with care and professionalism, apply today or contact Gerald Mamuremi at Tempest Resource for more details