Customer Operations Manager Salary up to 50,000 DOE Full time/Permanent The Customer Operations Manager is responsible for leading and developing high-performing customer operations teams, ensuring the delivery of exceptional customer experiences across Home Visits and digital channels. The role owns operational performance against KPIs and SLAs, using data and insight to drive continuous improvement, optimise processes, and resolve complex operational challenges. Working closely with cross-functional stakeholders, the role plays a key part in delivering strategic projects, improving systems and ways of working, and embedding a strong customer-first culture. This role is hybrid between Staines Call Centre offices and directly reports into the Director of Customer and In Home Experience. 25 days holiday plus 8 bank holidays. A day off for your birthday Perks and EAP platform 30% staff discount Cycle to work scheme. Opportunities to become a shareholder : Own a slice of the business and share in our success! You must be/have a - confident and calm communicator with strong problem-solving skills, able to resolve complex operational and customer issues effectively. Proven ability to motivate, coach, and develop high-performing, diverse teams through clear direction, feedback, and support. Highly organised with excellent attention to detail, particularly in relation to compliance, reporting, and operational governance. Strong analytical capability, using data and insight to id