Job Summary: We are seeking a highly motivated Operations Removal Manager to join our team. The successful candidate will be responsible for overseeing the efficient and effective removal and logistics operations, ensuring the smooth execution of tasks from start to finish. Fluency in Japanese is required to manage communication and operations with our Japanese-speaking clients and teams. This role involves leadership, operational management, and providing exceptional customer service in a fast-paced, client-focused environment. Key Responsibilities: Team Management: Lead and supervise a team of removal staff to ensure operations run smoothly and efficiently. Client Interaction: Communicate with Japanese-speaking clients regarding their removal and logistics needs, providing expert advice and resolving any issues or concerns. Operations Coordination: Oversee the planning and coordination of removal schedules, ensuring timely and safe transportation of goods. Process Improvement: Continuously analyse and improve operational processes to increase efficiency, reduce costs, and enhance customer satisfaction. Inventory Management: Ensure the proper handling, packing, and tracking of all removal items, including furniture, appliances, and personal belongings. Safety Compliance: Enforce safety protocols to ensure the safety of staff, clients, and items being transported. Budget Management: Assist in managing operational budgets, ensuring efficient resource allocation while maintain