Harris Hill are delighted to be working with a fantastic charity to recruit for The Individual Giving and Supporter Care Assistant role in order to play a key part in ensuring supporters receive excellent service while helping to process and manage donations accurately. This is a varied role combining direct communication with donors, finance support and database management. Key responsibilities: Process donations received via post, telephone, online platforms, and standing orders, liaising with the Finance team where neededManage daily income processing, ensuring all donations are correctly recorded or forwardedOversee Gift Aid processing, including checking, scanning, and secure storageRespond to supporter enquiries via phone, email, and post in a professional and timely mannerMaintain and update donor records, including changes to personal details and communication preferencesManage filing systems and maintain accurate records of correspondenceRecord Legacy and In Memoriam income and maintain related communicationsSupport fundraising campaigns by assisting with data checks, proofing materials, and coordinating with external partners About you: Experience working in an office or administrative environmentStrong IT skills, including Microsoft Word, Excel, Outlook, and PowerPointExcellent written and verbal communication skills with a confident telephone mannerHigh attention to detail and ability to work accurately under pressureStrong organisational and time management skill