2nd Line IT Support Engineer Ringwood (BH24) £32k £35k Office-BasedJoin one of the UK s fastest-growing Managed Service Providers and take your IT career to the next level! If you re a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you.At entrust IT, you won t just be resetting passwords you ll be supporting and shaping the IT environments of businesses across the UK. Expect high-quality tools, a supportive culture, and challenges that genuinely stretch your skills.What You ll Be Doing:As a 2nd Line IT Support Engineer, you ll be right at the heart of our Service Team, taking ownership of technical issues and ensuring our clients get fast, clear, and effective support.You will: Diagnose and resolve 2nd line issues via remote supportWork with clients to fully understand and recreate problemsEscalate complex issues to 3rd line colleagues when neededMonitor open tickets and drive them through to resolutionSupport a wide variety of clients, infrastructures, and technologiesOccasionally visit customer sites (no daily travel!)Every day brings something different no two networks, clients, or challenges are the same. What You Bring: A logical, methodical approach to troubleshootingStrong communication calm, clear, confidentAbility to juggle priorities without losing focusExperience supporting organisations of roughly usersFull UK driving licence Technical Skills You ll Use Daily: Windows Desktop and Server OSOffi