Role: 1/2nd Line Support Engineer Location: Christchurch - BournemouthSalary: 25,000 - 30,000 Job ResponsibilitiesProvide technical support to end-users via phone, email, or in person, and resolve hardware and software issues promptly.Troubleshoot and diagnose technical problems related to desktops, laptops, printers, network connectivity, and other IT equipment.Escalate complex technical issues to the appropriate teams or vendors while ensuring timely resolution.Install, configure, and upgrade software applications and operating systems.Perform system and network administration tasks, including user account management, backups, and security updates.Set up and deploy new workstations, laptops, and other hardware devices.Maintain accurate documentation of all support activities, including issue resolution, troubleshooting steps, and knowledge base articles.Assist in the implementation and maintenance of IT policies and procedures.Collaborate with cross-functional teams to identify opportunities for process improvements and proactive issue prevention.QualificationsProven experience working as a 1st/2nd line support engineer or in a similar technical support role.Excellent problem-solving and communication skills with a customer-oriented approach.Solid knowledge of Windows and macOS operating systems, as well as Microsoft Office Suite.Familiarity with network technologies, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.Experience troubleshooting hardware and software issues, includin