Are you an IT Service Delivery Manager with experience with Managed Service Providers (MSP)? Do you have ITIL V4/V5 experience? Job Title: IT Service Delivery Manager Location: Central London (Hybrid - 3 days office based, 2 days from home) Rate: Dependant on Experience Contract: Permanent Start Date: ASAP Looking for an opportunity where you can take ownership of IT service delivery and play a key role in driving digital improvement across a growing business? This is an opportunity for an experienced IT Service Delivery Manager to oversee the day-to-day delivery of IT services across a fast-paced organisation, ensuring a secure, responsive, and high-performing IT environment. You will act as the key interface between the business and external managed service providers, taking ownership of service delivery, supplier performance, escalations, and continuous improvement initiatives across the wider IT function. Where you will add value: - Managing relationships with MSPs and external IT suppliers, ensuring SLAs and KPIs are achieved - Overseeing IT helpdesk performance, escalations, incident trends, and root cause analysis - Acting as an escalation point for complex infrastructure and end-user support issues - Managing user lifecycle processes including onboarding, offboarding, and access governance - Supporting administration across Office 365, Azure, Entra ID, SharePoint, and wider Microsoft environments - Coordinating IT equipment deployment, asset management, and site setup