We re recruiting a Customer Support Team Leader to be responsible for the successful management of NexSphere s team of Customer Support Agents, who act as the front of house for a newly formed Managed Service Provider. This role is crucial for prioritising customer satisfaction and ensuring quick resolutions, placing them at the heart of the customer experience. You ll lead a team of target driven individuals ensuring the function meets with agreed SLA s and customer expectations. You ll maintain a high level of communication within the team, sharing best practice with a consistent approach to call handling and provide additional hands on resource to the team when required. Our ideal candidate will have comprehensive knowledge of IT systems, a proven ability to manage and motivate a team, and exceptional problem-solving skills to ensure we deliver first-class customer service. In return for your dedication, knowledge, and commitment, we re offering a competitive salary of £35,000 p.a. with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Salary Review • Refer A Friend Scheme • Free access to BenefitHub an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits Location: Hockley, Essex Hours: 37 hours a week. Mond