Technical Support Engineer Industrial and IT Networking Location: Southampton (Office-based with future travel) Salary: £30,000 £50,000 (dependent on experience) We are supporting a provider of industrial communication solutions in appointing a Technical Support Engineer to join their team in Park Gate, Southampton. This is a permanent role, offering a varied and customer-facing position with long-term development potential. About the Role: This is a predominantly office-based role supporting customers with the configuration, implementation, and troubleshooting of communication and networking components used in industrial and operational technology environments. You ll work closely with customers to deliver high-quality technical support from resolving queries and diagnosing issues to advising on maintenance, upgrades, and long-term solutions. Building strong client relationships and identifying additional training or service needs will be a key part of the role. After onboarding, the role will include some UK travel (approx. 10% initially, growing to 30% over time). Key Responsibilities: Provide technical support for industrial communication and networking products. Guide customers through implementation, configuration, updates, and maintenance. Troubleshoot hardware and software issues in a variety of customer environments. Identify and recommend additional support or training services where applicable. Collaborate with internal technical teams to deliver best-in-clas