Edwards and Pearce are delighted to announce their collaboration with one of East Riding''s leading IT and Software providers. This esteemed company is currently seeking experienced 1st Line IT Engineers to join their thriving team.THE ROLE: It will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers and network equipment.Troubleshoot client support incidents, liaising with our clients over the phone, email, teams or on client site.This role may require your attendance on the client site(s) supporting customers accessing IT services.Helping customers solve technical issues with their computers (hardware and software)Liaising directly with end users to resolve any problems.Logging technical support requests over the telephone, face to face or by emailUsing remote control tools and technologies to assist end users'' as requiredDocumenting systems and procedures as implemented for and on behalf of our customersTHE CANDIDATE: Microsoft Exchange and Office 365Server Hardware and SoftwareNetwork solutions including local area networks, wide area networks and associated hardware and technologies such as firewalls, routers, WIFI solutions and network switches and cabling Cloud backup solutions IT peripheralsYou must have an eye for detail, the ability to work independently and as part of a team, great documentation skills and the drive to progress your own learning and career.BENEFITS:Company Pension, Laptop, Mobile, O