About Bits: Bits is a rapidly growing fintech startup based in London, committed to promoting financial inclusion and providing credit-building solutions to individuals who have been overlooked by traditional lenders. With our innovative approach, we have quickly gained traction and currently serve over 300,000 customers across the UK. We are currently hiring 1-2 Customer Support Agents to support our growth. The role will be based in our office in Camden Town, London, and will require working on-site 5-days a week. About the role: Many consumers are still in the dark when it comes to how credit works, and it can often seem a confusing and stressful subject. As Customer Support Agent at Bits, you will provide support across a variety of channels to aid customers in their credit building journey. What the role involves: Processing customer requests and queries via telephone, email or instant message Investigating and resolving customer complaints quickly and patiently Keeping confidential records and financial information private and secure Learning how to use database systems and technology to deliver great customer support Communicating with customers effectively, and assisting with security checks, account enquiries or flagged account issues raised by the customer Responsibilities: Engage with customers through email, phone and live chat, providing prompt and accurate responses Assist customers with inquiries, troubleshoot issues, and provide product information