IT Support Technician O365 NE Cambridge (Hybrid office based initially, then typically 23 days per week from home) Basic salary + Bonus + Benefits + excellent career progression opportunity into new areas of technology! About the Role We are looking for a motivated IT Support Technician to join a rapidly growing team. In this role, you will support customers across the UK with their Microsoft cloud environments, focusing on Microsoft 365, Windows 11, and related technologies. You will work as part of a busy helpdesk team providing end-user support for Microsoft 365 based systems. The role requires strong problem-solving skills, the ability to diagnose and resolve technical issues efficiently, and excellent communication with users. This position offers a challenging and rewarding environment for ambitious technicians who are eager to grow their skills and build a long-term career in IT. Key Responsibilities Provide end-user support for Microsoft 365 environments Support and troubleshoot Microsoft Windows 11 Diagnose and resolve technical issues via telephone and email Deliver excellent customer service while managing helpdesk requests Escalate complex issues when necessary while maintaining ownership of tickets Previous experience within a MSP / fast-paced helpdesk environment Key Skills End-user support of Microsoft 365 End-user support of Microsoft Windows 11 Excellent telephone and email communication skills Supporting Skills Working knowledge of Microsoft Exchang