JOB TITLE: System Administrator: Workforce Management (Maternity Cover)REPORTING TO: CAFM ManagerLOCATION: Hybrid (minimum 3 days office based in North Greenwich, London with requirement to travel to Heathrow office as required), 40 hours per week, Mon-Fri 8am to 5pmCONTRACT: Fixed-Term (Maternity Cover)SALARY: TBCIf you require any additional support or adjustments during the recruitment process, please don\''t hesitate to contact our Recruitment Department at recruitment@abm.com. We\''re here to help!ROLE OVERVIEW AND PURPOSE

This role primarily involves the administration and oversight of our Workforce Management (WFM) system, with a focus on the Time and Attendance functionality. As a system administrator, you will be responsible for the implementation, delivery and training of the software for new clients, ensuring a smooth onboarding experience. You will also provide operational and technical support to the wider team, including troubleshooting issues and assisting with the day-to-day system queries.You will also be expected to provide project administration support to project teams as required, assisting with the coordination of documents and tracking of project activities.KEY RESPONSIBILITIES

System Implementation and Configuration: Manage the set-up, configuration and rollout of the WFM software, ensuring alignment with business needsTechnical Support and Troubleshooting: Provide hands-on support to users during and after implementation, resolving issues and escalating where necessaryStakeholder and Operational Support: Liaise with the wider teams, managers, front line server workers, HR, payroll and vendors to ensure timely delivery with operational supportWorkforce Scheduling and Compliance: Assist in the configuration scheduling rules, shift pattens and payReporting and Analytics: Generate and interpret workforce data reports to support HR and Payroll requirements and identify trends in attendance, overtime, productivity and annual leaveUser training and Documentation: support efforts by updating or creating user guides, FAQs and process flows. Provide training both in person and remotelyProject Coordination Support: Assist with project teams with scheduling meetings, minute taking and maintaining project documentationAdministrative Support: Support by preparing reports, updating logs and managing communication between stakeholders, helping maintaining clarity and momentum throughout the project lifecycleREQUIRED SKILLS AND EXPERIENCE

Proven experience in system administration or IT support roles, ideally within HR or Workforce management systemsFamiliar with HR and Payroll operational and system requirementsStrong IT and Operational problem-solving skills and the ability to work independentlyOnboarding and Engagement: experience in guiding and managing onboarding new users and clientsExcellent communication skills with a user focus approachExperience with handing data, system integration and user trainingQUALIFICATIONS

Workforce Management Expertise: 3+ years hands-on experience administrating workforce management systems, with a strong user focus mindsetHR and Payroll Knowledge: solid understanding of HR and Payroll operations, including system requirementsTechnical Support and Troubleshooting: Demonstrated experience in IT Support roles, including diagnosing and resolving system issuesProject Management Capability: Possesses a Project Management qualification (e.g., PRINCE2) or has a strong working knowledge of project management methodologies and tools.IT Service Management: Holds an ITIL certification or has a clear understanding of IT service delivery, incident management, and change control processes.We’re proud to offer a great range of benefits including:24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own homeMental Health support and Life Event CounselingGet Fit ProgrammeFinancial and legal supportCycle to work schemeAccess Perks at Work, our innovative employee app where you can find:Perks: discounts, gift cards, cashback, and exclusive offersLife: Search for resources and tools on topics ranging from family and life to health, money and workSupport: Online chat or telephone service for urgent support in a crisisFor more information about ABM’s benefits, visit ourAbout ABM:ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.For more information, visit ABM\''s website.ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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