OverviewJOB TITLE: System Administrator: Workforce Management (Maternity Cover)

REPORTING TO: CAFM Manager

LOCATION: Hybrid (minimum 3 days office based in North Greenwich, London with requirement to travel to Heathrow office as required), 40 hours per week, Mon-Fri 8am to 5pm

CONTRACT: Fixed-Term (Maternity Cover)

SALARY: TBC

If you require any additional support or adjustments during the recruitment process, please contact our Recruitment Department at recruitment@abm.com. We''re here to help!

Role Overview and PurposeThis role primarily involves the administration and oversight of our Workforce Management (WFM) system, with a focus on the Time and Attendance functionality. As a system administrator, you will be responsible for the implementation, delivery and training of the software for new clients, ensuring a smooth onboarding experience. You will also provide operational and technical support to the wider team, including troubleshooting issues and assisting with the day-to-day system queries.

You will also be expected to provide project administration support to project teams as required, assisting with the coordination of documents and tracking of project activities.

Key Responsibilities

System Implementation and Configuration: Manage the set-up, configuration and rollout of the WFM software, ensuring alignment with business needs

Technical Support and Troubleshooting: Provide hands-on support to users during and after implementation, resolving issues and escalating where necessary

Stakeholder and Operational Support: Liaise with the wider teams, managers, front line server workers, HR, payroll and vendors to ensure timely delivery with operational support

Workforce Scheduling and Compliance: Assist in the configuration scheduling rules, shift patterns and pay

Reporting and Analytics: Generate and interpret workforce data reports to support HR and Payroll requirements and identify trends in attendance, overtime, productivity and annual leave

User training and Documentation: support efforts by updating or creating user guides, FAQs and process flows. Provide training both in person and remotely

Project Coordination Support: Assist with project teams with scheduling meetings, minute taking and maintaining project documentation

Administrative Support: Support by preparing reports, updating logs and managing communication between stakeholders, helping maintaining clarity and momentum throughout the project lifecycle

Required Skills and Experience

Proven experience in system administration or IT support roles, ideally within HR or Workforce management systems

Familiar with HR and Payroll operational and system requirements

Strong IT and Operational problem-solving skills and the ability to work independently

Onboarding and Engagement: experience in guiding and managing onboarding new users and clients

Excellent communication skills with a user focus approach

Experience with handing data, system integration and user training

Qualifications

Workforce Management Expertise: 3+ years hands-on experience administrating workforce management systems, with a strong user focus mindset

HR and Payroll Knowledge: solid understanding of HR and Payroll operations, including system requirements

Technical Support and Troubleshooting: Demonstrated experience in IT Support roles, including diagnosing and resolving system issues

Project Management Capability: Possesses a Project Management qualification (e.g., PRINCE2) or has a strong working knowledge of project management methodologies and tools.

IT Service Management: Holds an ITIL certification or has a clear understanding of IT service delivery, incident management, and change control processes.

Benefits

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home

Mental Health support and Life Event Counseling

Get Fit Programme

Financial and legal support

Cycle to work scheme

Access Perks at Work, our innovative employee app where you can find:

Perks: discounts, gift cards, cashback, and exclusive offers

Life: Search for resources and tools on topics ranging from family and life to health, money and work

Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABMABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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