Role: Internal Account Manager LeadLocation: Tetbury, GloucestershireHours: Monday to Friday, 37.5 hours, fully office basedSalary: CompetitiveAn excellent opportunity has now arisen for an experienced Internal Account Manager Lead to coach and develop an office-based sales and customer service team based in Tetbury. Duties of an Internal Account Manager Lead: Lead, motivate, and develop the office-based sales team to deliver excellent customer service and meet sales objectives.Provide coaching, training, and performance management to support individual and team development.Foster a collaborative, accountable, and positive working environment.Oversee all inbound customer enquiries relating to pricing, stock, lead times, and orders.Ensure accurate and timely order processing, quotations, and customer communication.Monitor and manage workload distribution across the team.Build strong customer relationships by providing effective support and solutions.Resolve escalated customer issues efficiently while maintaining a professional and customer-first approach.Support the external sales team by coordinating customer follow-up, quotations, and lead management.Track and report on sales office KPIs, including service levels, order accuracy, and sales performance.Identify opportunities to streamline processes, improve efficiency, and enhance customer experience.Work closely with supply chain, marketing, and finance teams to ensure smooth operations. What we would like from you: Previous