Are you ready to grow your IT career with a company that values your input, invests in your development, and gives you the freedom to work from anywhere? Our client is offering an exciting opportunity for a 1st Line Engineer to join a dynamic, forward-thinking team that supports regulated businesses and charities across the UK. This is more than just a helpdesk role, it''s a chance to play a key part in delivering real solutions, building strong client relationships, and contributing to projects that make a difference. If you''re someone who thrives on solving problems, values continuous learning, and wants to be part of a company that recognises your impact, this role is for you. Our client is not your average IT support company. They''re a trusted technology partner to regulated businesses and charities across the UK, providing everything from cutting-edge connectivity to complete hardware, software, and cybersecurity solutions. Their mission? To help clients transform technology from a cost into a true business asset. The company handle everything so that their customers don''t have to lift a finger. What You''ll Be Doing: Provide responsive 1st Line support Meet KPIs and contribute to continuous improvement Play a role in delivering IT projects Constantly seek to grow your skills and improve internal processes This is a full-time remote position, Monday-Friday, 9am-6pm UK time. Some occasional out-of-hours or weekend work may be required. What We''re Looking For: Must-h