1st Line IT Deskside Support Technician Location: Chelmsford (Office-Based) Hours: Full-time, Monday to Friday (7.5-hour shifts between 08:00 and 20:00) Salary: £25,000 per annum + Overtime/TOIL + Benefits Driving Licence Required Our client is seeking a proactive and technically capable 1st Line IT Deskside Support Technician to deliver front-line technical assistance to users across a range of operational sites. This is an office-based role in Chelmsford with occasional travel to other locations as needed. About the Role As a 1st Line Support Technician, you will be the first point of contact for technical issues resolving incidents and service requests related to hardware, software, and connectivity. You ll also provide in-person support for users at various client locations, including: Offices Courts Custody suites Other operational service sites Support will include everything from basic PC and printer troubleshooting to software and connectivity issues involving switches, firewalls, and WAN connections. You ll also assist with bespoke applications and contribute to the service desk function by logging, tracking, and escalating issues as required. Key Responsibilities Act as the first line of support, logging and resolving IT incidents and service requests Provide deskside support for hardware, software, and peripheral issues Troubleshoot basic networking issues including switches, firewalls, and connectivity Maintain accurate records of work, solutions