We are seeking a proactive and detail-oriented Administrator to join our team. This is a hybrid role, offering the flexibility of working both remotely and from our office. The successful candidate will provide essential administrative support across the organisation, ensuring that data and information are managed accurately and efficiently, whilst delivering excellent communication with customers and contractors. Key Responsibilities: Maintain and update databases and CRM systems with accurate, timely information. Produce and manage spreadsheets using Microsoft Excel, including data analysis, reporting, and tracking activities. Draft and manage documents, presentations, and correspondence using Microsoft Office. Handle inbound and outbound communications with customers and contractors, resolving queries and ensuring a high standard of service. Support the wider team with general administrative tasks such as scheduling, logging information, and record keeping. Assist with tracking progress on projects and providing updates to relevant stakeholders. Skills and Experience Required: Proven experience in an administrative role. Strong proficiency in Microsoft Office, particularly Excel (experience with formulas, data entry, and reporting). Experience working with databases and CRM systems. Excellent written and verbal communication skills. Strong organisational skills with the ability to manage multiple tasks and meet deadlines. Confident in liaising with both customers and co