Job title: Senior Customer Service AgentSalary: £26,000 p/aLocation: Nottingham (3 days a week in the office, 2 days WFH Monday to Friday)Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many moreAre you an experienced customer service professional ready to step into a more senior role where your expertise truly makes an impact?We re looking for a confident and proactive Senior Customer Service Agent to join a dynamic and growing team in Nottingham. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of complex queries, and enjoys being a go-to person within the team.Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.Key responsibilities: Senior Customer Service AgentAs a Senior Cus