Ecommerce Account Manager£25,000 - £28,000 per annumReadingFull Time, PermanentThe Company21st Century AV is a leading UK-based AV and UC integrator headquartered in Reading, Berkshire. Since 1999, we have delivered thousands of reliable, cost-effective audio-visual and unified communication solutions tailored for collaboration, presentation, and communication spaces.With a dedicated team of design consultants, engineers, AV project managers, programmers, and technicians, we pride ourselves on offering the highest standard of AV solutions nationwide. In addition to our core integration services, we operate a thriving Ecommerce store, which you will be managing as part of this role. The RoleWe are looking for a proactive and customer-focused Ecommerce Account Manager to manage and grow the online business. You ll handle all inbound communication (chats, calls, emails, quotes) related to the Ecommerce platform and oversee the entire customer journey - from initial enquiry through to post-sale account management.You ll also be responsible for nurturing customer relationships, identifying further business opportunities, and providing exceptional service to drive customer satisfaction and repeat business.General ResponsibilitiesRespond promptly and professionally to all Ecommerce site enquiries including live chats, emails, phone calls, and quote requestsIdentify install opportunities by generating leads for the Senior Business Development TeamBuild and maintain strong client rela