Ecommerce Account Manager £25,000 - £28,000 per annum Reading Full Time, Permanent The Company Our client is a leading UK-based AV and UC integrator headquartered in Reading, Berkshire. Since 1999, they have delivered thousands of reliable, cost-effective audio-visual and unified communication solutions tailored for collaboration, presentation, and communication spaces. With a dedicated team of design consultants, engineers, AV project managers, programmers, and technicians, they pride themselves on offering the highest standard of AV solutions nationwide. In addition to their core integration services, they operate a thriving Ecommerce store, which you will be managing as part of this role. The Role They are looking for a proactive and customer-focused Ecommerce Account Manager to manage and grow the online business. You''ll handle all inbound communication (chats, calls, emails, quotes) related to the Ecommerce platform and oversee the entire customer journey - from initial enquiry through to post-sale account management. You''ll also be responsible for nurturing customer relationships, identifying further business opportunities, and providing exceptional service to drive customer satisfaction and repeat business. General Responsibilities Respond promptly and professionally to all Ecommerce site enquiries including live chats, emails, phone calls, and quote requests Identify install opportunities by generating leads for the Senior Business Development Team Build and mainta