Service Desk Analyst 3-Month Initial Contract100% On site in Eastleigh 21.35 p/h (Umbrella)Start ASAPYour new company You''ll be joining a dynamic and supportive IT team within a public sector environment, where technology plays a key role in enabling operational efficiency and service delivery. The team is committed to providing high-quality support and ensuring users get the most from their ICT systems.Experience:Previous experience working in a service desk or IT support environment.Handling incidents and service requests using ITSM toolsExperience supporting Microsoft Windows and Office 365.Use of Active Directory (account unlocks, password resets, etc.).Skills and Competencies:Excellent customer service and communication skills.Basic understanding of networking and remote access (VPN, DNS, etc.).Strong troubleshooting and problem-solving abilities.Ability to prioritise tasks and work under pressure.What you need to do now If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the TandC''s, Privacy Policy and Disclaimers which can be found at (url removed)