Full job description

Up to -42k | Office-Based | Permanent Position | Company Benefits & Holidays | Full-Time

Project Manager-(Office Based) is responsible for overseeing planning, coordination, system compliance, and performance control of engineering operations within the region. This role would require you to have a technical background in Fire and Security. This role acts as the central operational hub, ensuring engineers are effectively scheduled, performance is tracked, and service delivery is controlled in line with business objectives and KPIs.

What You''ll Be Doing:

1. Planning & Scheduling Oversight

Manage and optimize engineer scheduling and workload distribution

Ensure efficient route planning and job allocation

Balance reactive, PPM, and remedial workloads

Work closely with field-based managers to align resources

2. Performance Monitoring & Control

Monitor performance across the four pillars: Revenue, First Time Fixm, Utilization, and Open Calls

Monitor daily/weekly performance reports

Identify trends, risks, and underperformance

Drive corrective actions with field managers

3. System & Process Compliance

Ensure engineers update CASH system in real time

Monitor job progression, time allocation, and completion data

Validate travel time and job accuracy

Ensure data integrity across all systems

4. Operational Support

Act as escalation point for scheduling and planning issues

Support coordination of emergency and high priority works

Liaise with subcontractors and third parties where required

Ensure smooth communication between office and field teams

5. Continuous Improvement

Identify process inefficiencies and implement improvements

Support automation and system enhancements

Drive consistency in operational processes

Key Performance Indicators

• Scheduling Efficiency
• Engineer Utilisation
• Open Call Backlog Reduction
• System Compliance (CASH accuracy)
• SLA Performance
• Data Accuracy & Reporting Quality

What You''ll Bring:

• Experience in service planning, scheduling, or operations
• Strong understanding of Fire & Security service environment
• Experience with service management systems (CASH desirable)
• Strong analytical and reporting capability

Personal Attributes

• Highly organised and detail-focused
• Data-driven mindset
• Strong communicator
• Problem-solving and proactive
• Able to manage multiple priorities