This role demands a proactive retention mindset and involves retaining both our existing customer base by taking orders, answering telephones and dealing with daily enquiries (such as returns and lead time requests etc.) but also expanding on this customer base by developing new relationships with new customers. You must be proactive in building long-lasting relationships with our customer base and your approach will be personalised to each customer to secure revenue and increased profitability. You will have a proven track record of demonstrating a strong work ethic and great customer service delivery. Excellent communication skills (verbal and written) and the ability to build good customer relationships Good problem-solving skills Knowledge of Microsoft Office applications, including Word, Excel and PowerPoint Knowledge of sales principles and practices Proficiency with Microsoft Office Applications including Excel, Word and Outlook