2 nd Line Support Engineer Location: Office-based Southwest London Salary: Circa 35,000 to 45,000 depending on experience + pension Travel: Occasional when required Start Date: ASAP. Are you passionate about cloud technology and eager to make a significant impact in a small but dynamic Managed Service Provider (MSP)? Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 2 nd Line Support Engineer to join their team. You will play a pivotal role in integrating cutting-edge technologies to enhance clients'' business operations. Key Responsibilities Providing support withSharePoint, networking,PowerShell, Office Applications and MAC experience. Hyper V andVMWare. Strong Customer Service skills andMSP experience would be a plus. Proven experience on a support helpdesk, ideally within an MSP environment.Promote a strong customer service ethos, ensuring continuous two-way feedback regarding products and services, and understanding current customer priorities and challenges.Test and deploy updates to firewalls and routers.Update security and network information to reflect infrastructure changes accurately.Experience in hardware troubleshooting within Windows environments.Business SkillsMobile Device Management (MDM) skills.Proven experience on a support helpdesk, ideally within an MSP environment.Relevant certifications or evidence of proactive technical knowledge enhancement. Working HoursStandard 40-hour workweek from 09:00 to