Direct message the job poster from Us3 ConsultingSenior Sales/BD Consultant - Aligning Business Goals with ServiceNow and IT Infrastructure Expertise

We are seeking a skilled and forward-thinking ServiceNow professional to join our client''s digital services team. In this role, you will be responsible for designing, configuring, and optimizing the ServiceNow platform to support enterprise-wide process automation, service delivery, and digital transformation initiatives.This opportunity offers the chance to work across multiple business domains, delivering innovative platform solutions, enabling smarter workflows, and ensuring long-term platform scalability and performance.Summary of ResponsibilitiesServiceNow Development:

Design, build, and maintain modules, configurations, and custom scripts.Process Optimization:

Enhance ITSM processes (Incident, Request, Problem, Change) using best practices.User Experience:

Improve self-service capabilities through portals and virtual assistants.Integrations:

Develop and manage connections with third-party systems via APIs and integration tools.CMDB and Discovery:

Configure asset discovery tools and maintain accurate configuration data.Automation:

Streamline workflows using Flow Designer, Orchestration, and scripting.Performance and Support:

Troubleshoot issues, optimize system performance, and ensure platform stability.Testing and Upgrades:

Lead testing (manual/automated), UAT, and manage upgrades and patches.Service Catalog:

Maintain catalog items, workflows, and approval processes.Security and Access Control:

Implement and enforce RBAC and compliance controls.Reporting and Analytics:

Create dashboards and reports to provide insights and track performance.Stakeholder Collaboration:

Work with cross-functional teams to gather requirements and deliver solutions.Documentation:

Maintain clear records of system configurations and updates.What We’re Looking ForDegree in Computer Science, Information Systems, or a related discipline—or equivalent experience in an enterprise IT environment.5+ years of experience designing, building, and maintaining ServiceNow solutions.Proficiency in IT Service Management (ITSM), discovery tooling, and system integration.Experience working with employee-facing interfaces and centralized service portals.Practical knowledge of CMDB structures and automated discovery tools.Strong grasp of ServiceNow''s data model, access control logic, and platform architecture.Relevant certifications such as ServiceNow System Administrator or Application Developer are advantageous.Familiarity with Agile delivery, ITIL principles, and CI/CD practices.Preferred QualificationsExposure to advanced ServiceNow capabilities such as Virtual Agent, AI-driven insights, or mobile experience development. -

PreferredExperience managing upgrades, patch cycles, and multiple ServiceNow instances. -

PreferredUnderstanding of testing automation within the platform using tools such as the Automated Test Framework (ATF). -

PreferredIf you''re interested and available, we''d love for you to apply. If you''re not available, feel free to refer anyone in your network who might be a good fit.Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function Consulting and Information TechnologyReferrals increase your chances of interviewing at Us3 Consulting by 2xSign in to set job alerts for “Software Engineer” roles.

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