Are you confident being the first point of contact when issues arise, bringing calm, clarity, and timely resolutions to keep people and systems operating smoothly?ICT Service Desk Technician Job reference: VAC000431Location: Brigade Headquarters, Stocklake, Aylesbury, Bucks, HP20 1BDSalary: £29,984 - £33,356 Gross Per AnnumHours: Full-Time, 37 hours per weekContract: 12-Month Fixed Term Contract Package: Local Government Pension Scheme Good Annual Leave Entitlement Employee Benefits Employee Assistance Programme Occupational Health Onsite Gym FacilitiesAbout UsBuckinghamshire Fire and Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 Firefighters operate from 19 Fire Stations from the outskirts of London to the South Midlands. We employ around 100 specialist support staff, from ICT to Fire Prevention.We are a diverse, welcoming community - will you join us?Our Service is only as good as its people. When our employees are engaged and supported, our Service thrives. This why we support flexible and hybrid working.About the RoleWorking within the Service Desk, the role focuses on keeping day-to-day ICT services running smoothly, by acting as the go-to point for technical support. It involves handling a mix of user issues, system changes, and equipment setup, while making sure problems are resolved quickly and users stay informed.Key Duties:Handle incoming ICT issues and service requests, taking ownership from first contact through to