About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you''ll be doing: Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. The majority of your time will be spent taking calls - you''ll be responding to and logging new cases and Requests, ensuring our customers are regularly updated on where we''re at with them. The types of technical activities you''ll be involved in are installing software updates, assisting with technical support, and participating in the maintenance of the Configuration Management Database. The team work on a shift pattern - the earliest shift starts at 08:00, and the latest you would finish is 18:00 - there are no evenings, weekends or bank holidays. What makes you a great fit You re a great communicator you ll be the first point of contact for customers reporting incidents or requesting changes to their IT systems so we need people that aren t afraid to pick up phone (even when they r