About us We re Breast Cancer Now, the research and support charity. We re the place to turn to for anything and everything to do with breast cancer. However you re experiencing breast cancer, we re here. The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer. About the role As a second line IT support engineer, you ll be the go-to contact for IT queries and incidents, supporting staff across the UK. You ll deliver exceptional customer service while resolving issues across technologies like Microsoft 365, windows, macOS, active directory, Azure, mobile platforms, and video conferencing tools. You ll manage, triage and escalate service tickets, manage with onboarding and offboarding staff, provide remote and in-person support, and maintain up-to-date documentation and asset records. You''ll also have the opportunity to support our key events, liaise with third-party suppliers, and contribute to improving our internal IT processes. This is a hands-on and varied role ideal for someone with foundational IT experience who thrives in a dynamic environment and is looking to deepen their technical expertise while delivering high-quality customer service. Abo