1st/2nd Line IT Support Engineer required by our market leading client based in Broxbourne, Hertfordshire. The successful candidate will be responsible for delivering high-quality 1st and 2nd line IT support across the organisation, ensuring users receive efficient, professional, and timely technical assistance.The role focuses on incident management, technical troubleshooting, endpoint support, and Microsoft 365 administration. The position is well suited to a hands-on IT Support Engineer who enjoys problem solving, structured fault resolution, and working within modern Microsoft technologies.Key ResponsibilitiesAct as the first point of contact for IT support queries across the businessTriage, prioritise, and resolve incidents in line with SLAs and business impactProvide 1st and 2nd line support across desktops, laptops, mobile devices, printers, and peripheralsSupport Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePointManage user accounts, identity, and access via Active Directory / Entra ID, including MFA and Conditional AccessDeploy and manage devices using Microsoft Intune / Endpoint ManagerSupport endpoint security using Microsoft Defender and ensure patch complianceCarry out joiners, movers, and leavers processesAssist with system updates, patching, and vulnerability remediationMaintain accurate IT asset records, documentation, and knowledge base articlesEscalate complex issues where required while maintaining ownership through to resolutionS