Hays are now looking for an IT Support for one of our local clients: 140 per day (Inside IR35)Office-BasedLocation is BathAs a 1st Line IT Support Technician, you will be the first point of contact for users experiencing technical issues. You''ll provide prompt and effective support for hardware, software, and network-related problems, ensuring minimal disruption to business operations.Key ResponsibilitiesDiagnose and resolve basic technical issues (e.g. login problems, printer errors, software glitches)Log and track support tickets, ensuring timely resolution or escalationSet up and configure desktops, laptops, and mobile devicesAssist with password resets, account unlocks, and user access setupProvide support for Microsoft Office 365, Windows OS, and common applicationsMaintain accurate documentation of issues and solutionsEscalate complex problems to 2nd or 3rd line support teamsSkills and QualificationsStrong communication and interpersonal skillsBasic understanding of Windows, macOS, and networking fundamentalsAbility to troubleshoot hardware and software issuesOrganised, proactive, and able to prioritise tasksPrevious experience in IT support or customer service (1-2 years preferred)Relevant certifications (e.g. CompTIA A+, ITIL Foundation) are a plusIf you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or please send oneHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment b