Are you an experienced IT support professional? Passionate about training and guiding other to master technologies?If the answer is yes to all of the above, then Hooray may have the role for you!Hooray are delighted to be partnering with a longstanding client to recruit for a It Support Technician and Trainer to join their team on a full-time, permanent basis! This is a newly created role, ensuring lots of scope for autonomy!Benefits: 23 days annual + bank holidays Private Medical Insurance Employee Assistance Programme Regular social events Income protection As an IT Support Technician and Trainer, you will: Create and deliver effective training and support on technologies to our staff Tailor sessions to meet the needs of all users with varying experiences Create and maintain handouts, tutorials, e-learning and booklets, ensuring content is regularly updated Work closely with managers of departments to ensure training is aligned with operational goals Support in the set up of new starters Prepare meeting rooms, ensuring all IT equipment and links are operational Be the point of contact for IT issues across the group, liaising with third parties where necessary Support the IT Manager in the maintenance of all onsite IT equipment To be successful as an IT Support Technician and Trainer, you will: Have a solid understanding of IT systems, including Office 365, MS Teams, business software and AI Be able to demonstrate the ability to diagnose and resolve hardware, connectivity