Customer Service Advisor
Redditch
£25,000 – 35 hour a week contract hybrid working once training has been completed. They do want someone who lives within a commutable distance to Redditch.

We are currently looking for a Customer Service Advisor to join a busy Customer Service team dealing with ordering processing, customer service queries and aftersales. This role is ideal for someone who is highly organised, customer-focused, and comfortable managing a variety of administrative tasks in a fast-paced trade environment.

Customer Service Advisor Key Responsibilities

• Handle customer enquiries and process orders for products
• Provide excellent customer service by keeping customers informed throughout the order and delivery process
• Answer incoming telephone calls and respond to emails, letters, and other correspondence
• Liaise with carriers regarding delivery enquiries and updates

• Input customer orders onto the computer system and produce relevant sales documentation
• Raise internal paperwork including collection notes, credit requests, and purchase orders
• Maintain accurate records, including monitoring and booking in direct container shipments to customers

• Previous experience in customer service or administration
• Strong organisational skills and attention to detail
• Confident using computer systems and office software
• Excellent communication skills, both written and verbal
• Ability to manage multiple tasks and work well under pressure