Overview

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience.We’re looking for a Presales Solutions Engineer Team Lead to join our fast-growing team with a lead-by-example approach to client solutions. In this strategic role, you’ll lead and mentor a high-performing group of Solutions Engineers, partnering closely with Sales, Product, and RandD to drive expansion and adoption of Global-e’s platform in your region. You will own the presales technical engagement, guiding merchants through solution discovery, integration best practices, and implementation strategy — while shaping and scaling the operational structure of the SE team.Your Impact

Lead and Scale: Manage, mentor, and grow a regional team of Solutions Engineers; establish scalable practices and processes.Own the Technical Pitch: Act as a technical authority in sales conversations, tailoring Global-e’s capabilities to merchant needs.Design and Guide: Advise on best-in-class integration strategies (Shopify, SFCC, bespoke, etc.) to ensure seamless onboarding and long-term merchant success.Bridge Strategy and Execution: Collaborate with Sales, Product, and Customer Success to align merchant goals with Global-e’s platform evolution.Be the Voice of the Field: Capture merchant feedback, flag recurring challenges, and influence product roadmap priorities.Stay Ahead of the Curve: Maintain deep expertise in Global-e’s platform and product roadmap, while staying informed on the latest eCommerce trends and cross-border innovations.Drive Operational Excellence: Refine and improve the SE team’s workflows, pipeline coverage, and capacity planning.Demonstrate Technical Excellence: Confidently showcase technical integrations and prototypes in real-world merchant environments, helping partners visualize the full potential of Global-e’s capabilities.Responsibilities

Lead and Scale: Manage, mentor, and grow a regional team of Solutions Engineers; establish scalable practices and processes.Own the Technical Pitch: Act as a technical authority in sales conversations, tailoring Global-e’s capabilities to merchant needs.Design and Guide: Advise on best-in-class integration strategies (Shopify, SFCC, bespoke, etc.) to ensure seamless onboarding and long-term merchant success.Bridge Strategy and Execution: Collaborate with Sales, Product, and Customer Success to align merchant goals with Global-e’s platform evolution.Be the Voice of the Field: Capture merchant feedback, flag recurring challenges, and influence product roadmap priorities.Stay Ahead of the Curve: Maintain deep expertise in Global-e’s platform and product roadmap, while staying informed on the latest eCommerce trends and cross-border innovations.Drive Operational Excellence: Refine and improve the SE team’s workflows, pipeline coverage, and capacity planning.Demonstrate Technical Excellence: Confidently showcase technical integrations and prototypes in real-world merchant environments, helping partners visualize the full potential of Global-e’s capabilities.Qualifications

4+ years of experience in a similar technical and client-facing role, including solution design, integration and coordinating directly with clients in a SaaS environmentExperience building and managing a Solutions or similar teamStrong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiencesBA/BS/Master’s degree in computer science or another technical fieldFirm understanding of systems integration concepts, API implementation (RESTful services), technical architectureExperience in collaborating closely with remote teamsAbility to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology spaceAbility to multitask and work well under deadlines in a changing environmentPrevious experience in eCommerce environment is a strong advantageWhy Join Us

Be part of a high-visibility team at the intersection of sales, strategy, and technology.Work with a collaborative, supportive leadership team that’s actively investing in team growth.Enjoy a dynamic, fast-paced environment with real ownership and flexibility.Seniority level

Not ApplicableEmployment type

OtherJob function

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