We are a well-established and growing plumbing company seeking a reliable and organised Office Administrator / Booking Agent to support the day-to-day running of the business. This is an office-based role and is ideal for someone who thrives in a fast-paced environment and enjoys working with customers and engineers. Key Responsibilities: - Managing the daily scheduling and allocation of jobs to engineers - Booking appointments and updating the back-office job management system - Communicating with customers via phone and email regarding bookings, updates, and reports - Preparing and sending job reports, invoices, and related documentation - Liaising with engineers to ensure jobs are completed efficiently and on time - Handling general office administration duties to support business operations Key Skills and Requirements: - Previous administration or booking experience (plumbing, maintenance, or trade background preferred but not essential) - Strong organisational and time-management skills - Confident telephone manner and professional communication skills - Ability to multitask and manage a busy workload - Good IT skills and experience using office systems or booking software - Reliable, proactive, and able to work independently What We Offer: - A stable, office-based role within a growing company - Friendly and supportive working environment - Training provided on internal systems and processes - Competitive salary based on experience Working Days: Monday - Friday