Support Analyst required for a 9-month maternity cover role, based on-site at a leading Professional Services Firm in Central London, near Covent Garden Station. This role offers up to 40k pro rata and is a fantastic opportunity to join a small, collaborative IT team of five.As the IT Support Analyst, you''ll be a key part of a five-person IT team, providing essential 2nd Line Support for approximately 200 end-users. You''ll collaborate closely with another Helpdesk Technician, handling a mix of business-as-usual tasks and contributing to exciting IT projects. This role is ideal for an ambitious IT professional eager to expand their skills, offering significant hands-on experience across 1st and 2nd line support, with valuable exposure to 3rd line issues and critical cyber security initiatives.What You''ll Be Doing:Supporting Windows 7/10/11 environments and Office 2016/2019 / M365Building and maintaining desktops and laptops (hardware/software)Managing core networking protocols - TCP/IP, DHCP, DNSHandling video conferencing support (Teams, Zoom)Working closely with the security team on system alerts and best practicesSupporting users with mobile devices (iPhone, iPad, Android)Actively participating in infrastructure upgrade and other IT projectsWhat You''ll Need:A solid grounding in desktop support and Microsoft technologies.Strong communication and interpersonal skills, with a proactive and eager approach to learning.Bonus points for: Any knowledge of AD / M365 admin, IP t