About the RoleEnfield Council is looking for an experienced Assessment Officer to join our dynamic Financial Assessment and Income and Debt team. This pivotal role involves delivering a high-quality, customer-focused financial assessment and collection service across the Assessment Hub.As a member of a pooled resource team, you will be responsible for assessing income-related benefits, managing complex enquiries, engaging with vulnerable customers, and supporting process improvements and automation within the team. This is a fantastic opportunity for someone who is adaptable, detail-oriented, and committed to delivering efficient public services.Key ResponsibilitiesAccurately process income-related claims and assess financial circumstances in line with legislation and council policyCommunicate effectively with a wide range of customers and stakeholders, both verbally and in writingProvide guidance and technical advice to residents on financial assessments and collection servicesMaintain accurate records and support the delivery of service improvementsCollaborate with managers and other teams to ensure a seamless, integrated serviceContribute to projects and continuous service development within the Assessment HubWhat We''re Looking ForEssential:Proven experience in financial assessments or income collection servicesAbility to work as part of a flexible, multi-skilled teamExcellent customer service skills with the ability to manage sensitive conversationsStrong IT skills and t