The Service Design and Transition Team provides support to facilitate the level of demand for IT services as driven by the requirements of the OSB Group. The team uses a framework for assessing IT delivery aligned to service design and transition, and operational support criteria for the assessment and planning of IT functionality, along with adherence to service design, transition and operational principles.The team framework manages the introduction of services and covers the introduction of new IT services and significant change to existing services.Please note that this position is for a 6 month fixed term contractWhat you will be doing?As a Service Design and Transition Analyst, your role is to ensure that new or changing services receive a comprehensive Service Design including process interfaces, support model, reporting and considerations for operational resilience. This role should additionally ensure that the transition into live service is conducted with rigour and in line with associated service acceptance criteria.As part of the Service Design and Transition Team within IT Service Operations, the Service Design and Transition Analyst will help to deliver, mature and shape the approach for designing and transitioning systems, services and infrastructure into live service via the firm''s Change Enablement team.The Service Design and Transition Analyst will also be involved in defining and developing the service standards, maturing the Service Design processes aligned with best practice, and helping to mature the Service Design and Transition effectiveness within the OSB Group.Your responsibilities will include…Managing Service Design and Transition activities for the assigned portfolio end-to-end, including completion of all required plans, procedures, reporting and governanceWorking in collaboration with Project Managers to agree the scope of new Service Design tasks, offering support and guidance throughout the process to ensure that all requisite tasks are completedContributing to "Go" and "No Go" decisions for projects, based upon the successful completion of all required Service Design and Transition activitiesDefining and agreeing a suitable warranty period with Change Enablement for all new Service Designs and attending warranty meetingsKeeping up-to-date records of the progress of Service Design and Transition activities in ServiceNowWorking closely with the relevant IT Service Owner with the Service Delivery Leadership Team to ensure that relevant service targets have been agreed and amendments to business process have been acknowledged and understoodFor new IT Services, preparing and formally handing over a draft ''Continual Service Improvement'' plan to the relevant IT Service Owner, ensuring that all improvement opportunities have been captured and understoodUndertaking a formal Operational Readiness review for each new Service Design with the appropriate Subject Matter Expert, IT Service Owner and Project ManagerWorking closely with the Business Readiness team to ensure that all required end-user on-boarding activities have been completed successfully - including communications and trainingWorking with the wider IT Service Delivery team to ensure that all necessary ITSM activities have been completed

Previous work experience in an IT Service Management role in an ITIL v3 or V4 environment is essentialPrior experience of Service Design and/or Service Transition is essentialExcellent working knowledge of ITIL processes, with particular focus on IT Service Management is essential

What''s in it for you?We offer a base salary dependent on experience between £51,000 - £57,000 and a competitive benefits package including:28 days annual leave plus bank holidaysPrivate medical insuranceContributory pension (8% employer 5% employee)Access to Private Medical Insurance and Medical Cash PlanHybrid-working

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