Kainos – Birmingham, England, United Kingdom

OverviewJoin to apply for the

Service Designer (Healthcare)

role at

Kainos .

At Kainos, we’re problem solvers, innovators, and collaborators, driven by a shared mission to create real impact. We believe in a people-first culture where ideas are valued, growth is supported, and contributions make a difference. You’ll be part of a diverse, ambitious team that celebrates creativity and collaboration, and you’ll be involved in shaping meaningful digital services for millions.

Ready to make your mark? Join us and be part of something bigger.

Main purpose of the role and responsibilitiesAs an experienced Service Designer (Consultant) at Kainos, you will be responsible for delivering end-to-end, efficient, and consistent service experiences. You will advocate for needs-based design, design research, design thinking, and service design, and you may manage, coach and develop a small number of staff with a focus on performance and career development. You will be part of our growing Experience Design capability, creating exemplary digital services with a user-centred focus.

We are a supportive, collaborative, and talented team that is passionate about making a positive, measurable impact on millions of people through quality products and services. We emphasize people development and aim to guide others in service design practices.

Responsibilities

Provide clear visibility of the end-to-end service experience

Input to and influence the future of the service experience

Apply a range of strategic models to projects

Understand business analysis to form problem statements

Provide guidance in needs-based design, design research, design thinking and service design

Coach and support junior team members

Collaborate with researchers and the wider team to create experience maps and service blueprints

Understand a variety of research and design methodologies and approaches

Design, lead and facilitate workshops using diverse techniques to drive outcomes

Communicate effectively at all levels

Demonstrate excellent commercial awareness

Understand stakeholder management and how to identify, facilitate and map landscapes

Develop people through managing, coaching and developing senior members of the team and wider community

Minimum (essential) requirements

Experience delivering end-to-end service design for digital products or services

Ability to provide clear visibility of the end-to-end service experience

Familiarity with a range of strategic models and how to apply them

Understanding of business analysis to form problem statements

Ability to guide in needs-based design, design research, design thinking and service design

Experience coaching and supporting junior team members

Comfortable working with researchers and wider team to create experience maps and service blueprints

Knowledge of various research and design methodologies and approaches

Ability to design, lead and facilitate workshops to drive outcomes

Strong communication skills at all levels

Strong commercial awareness

Understanding of stakeholder management and landscape mapping

Demonstrated ability to manage, coach and develop senior members of the team and wider community

Desirable

Experience in a full-service digital agency environment

Experience with Agile delivery methodologies

Embracing our differencesAt Kainos, we believe in diversity, equity and inclusion. We are committed to a team that reflects the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We seek talent from all backgrounds and ensure a level playing field in recruitment. If you require accommodations or adjustments, our talent acquisition team is ready to support you.

We understand that everyone''s journey is different, and private conversations can help tailor the recruitment process to your needs.

Role specifics

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Design, Art/Creative, and Information Technology

Industries: Information Services

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