Specialist Customer Service Officer About the RoleWe are looking for a compassionate and customer-focused Specialist Customer Service Officer to join a busy and supportive team. Acting as the first point of contact for adult social care enquiries, you will play a key role in supporting members of the public, partner agencies, and vulnerable individuals across Oxfordshire.This is a varied and rewarding position where no two days are the same. You will handle enquiries via phone, email, and digital channels, helping people access the support and services they need. Key ResponsibilitiesAct as the first point of contact for adult social care enquiriesHandle calls and communications from the public and partner agencies (including emergency services and medical professionals)Carry out initial assessments and arrange appropriate support, including disability aidsIdentify and process safeguarding concerns and referralsManage emergency service reports and escalate where requiredProvide guidance and signpost customers to relevant servicesAccurately update and maintain records across multiple systemsManage a high volume of enquiries while maintaining excellent service standardsAbout YouYou will be a confident communicator with a genuine passion for helping people, particularly those who may be vulnerable or in distress.Essential Skills and Experience:Previous customer service experience (including handling difficult conversations)Excellent communication skills - both written and verba