Are you an experienced and successful Onboarding and Operations Manager looking for a step up to management? Discover an amazing opportunity with a main dealer! Onboarding and Operations Manager Salary: Basic £70,000.00 - £100,000 Working Hours: 3 days a week in London Office, 2days working from home Our client is seeking a Onboarding and Operations Manager to lead our clients team of six Automotive Aftersales Specialists and drive the onboarding operations to the next level. Onboarding and Operations Manager Responsibilities: Team Leadership and People Management Lead and coach a high-performing team of 6 Automotive Aftersales Specialists Foster a culture of accountability, innovation, and continuous improvement Define clear goals and KPIs; implement performance metrics and feedback loops Hire and onboard 2 mid-level managers as the team grows Support future planning for a senior Ops executive hire and broader organisational structure Onboarding and Installation Operations Oversee all aspects of new customer onboarding across small and large dealer groups Coordinate closely with DMS vendors to establish and maintain reliable data connections Manage installations as project requests with clear timelines and communication Ensure successful delivery and integration through effective project oversight Process Improvement and Automation Evaluate and streamline onboarding workflows, identifying opportunities for automation Collaborate cross-functionally with Product, En