Delivery and Operations Manager Remote with occasional travel to London and other UK locationsWe are looking to recruit a Delivery and Operations Manager to join our team.You will be crucial in maintaining the smooth and efficient operation of our client delivery engine.Your responsibilities will include managing the operational backbone of our engagements, covering resourcing, onboarding, tooling, reporting, and daily support. This role ensures service excellence and contributes to the broader growth of the business.Key Responsibilities: SoW Operations and Compliance: Manage supplier SoWs lifecycle, ensuring accuracy and compliance with client MSA terms. Support internal and client teams with SoW queries and documentationClient Engagement and Commercial Support: Act as liaison for client stakeholders, resolving SoW, billing, and onboarding queries. Ensure consultants'' onboarding aligns with SoW requirementsFinancial Stewardship and PO/Billing Coordination: Coordinate billing, track POs, forecast consumption, and monitor financial status of SoWs. Highlight risks and provide commercial health visibilityAssurance MI and Service Reporting: Deliver monthly MI packs and dashboards, track SLA/KPI adherence, and use data to flag risks and identify improvementsProcess Improvement and Enablement: Drive continuous improvement in operational delivery, embed scalable processes, and enhance internal visibility and client experienceExperience Required: Experienced in delivery operations,