Initial Accommodation (IA) Operations Manager
Location: UK wide
Salary: -60,000pa
Contract: Permanent, Full-Time
Hours: Includes oversight across days, nights, and weekends
Benefits: 33 days annual leave, life cover, Westfield Health membership, pension, mileage expenses & more

Are you an experienced Operations Leader with a background in housing and people management? Do you thrive in a fast-paced, multi-site environment with a strong focus on compliance, performance, and stakeholder engagement?

We''re working with a forward-thinking organisation to recruit an IA Operations Manager to join their expanding team within the housing of the homeless. Reporting to the Strategic Operations Lead, you''ll take ownership of the leadership and delivery of operational excellence across Initial Accommodation services, ensuring high standards of service and customer satisfaction.

• Lead and support a team of IA Housing Team Leaders across multiple locations

• Oversee operational delivery including nights and weekends

• Ensure contractual, legislative, and policy compliance across all areas

• Analyse and interpret performance data to drive continuous improvement

• Manage stakeholder relationships and briefings across the organisation

• Champion staff performance, development, and motivation

• Proven background in operations, social housing and contract management

• Strong experience in people and site leadership

• Confident in using data to inform decisions and improve service delivery

• Able to lead with a hands-on approach, including during out-of-hours periods

• Highly organised, with excellent communication and leadership skills

• This role is subject to a DBS check and DVLA check.

• 33 days annual leave (25 days + bank holidays)

• Life Cover (2 x basic salary)

• Westfield Health membership - cashback on health services & high street discounts

• Company pension (4% employer / 4% employee)

• Laptop, phone, and relevant equipment provided

• Mileage expenses claimable from home

• Referral Scheme

• Supportive team culture with long-term development opportunities

Interested?
To find out more, contact Lucy at (url removed), or apply now with your up-to-date CV (ideally in Word format) and a short cover letter highlighting your relevant experience.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

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If this role isn''t for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and x@nagrecruitment

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.