Role Overview Job Title: Sales Administrator Location: Rochester, Kent, United Kingdom (hybrid or office-based as required) Reports To: Sales Manager / Head of Sales Type: Full-time, 37.5 hours per week (flexible hours considered) Salary Guide: 22,000- 30,000 depending on experience and responsibilities. Role Summary The Sales Administrator provides day-to-day administrative support to the sales team, ensuring accurate order processing, excellent customer service, and smooth coordination between sales, logistics, and finance. This role is ideal for a detail-oriented candidate who thrives on process, communication, and customer-facing tasks. Key ResponsibilitiesProcess sales orders, quotations, and invoices accurately and within SLA.Maintain and update customer records and CRM data.Handle customer enquiries by phone and email, making sure responses are timely and helpful, and escalate any issues when neededCoordinate delivery schedules, liaise with logistics and suppliers, and chase order progress.Prepare sales reports, order confirmations, and weekly pipeline updates for the sales team.Support the finance team credit control and billing queries when needed.Help with general admin tasks and occasionally assist with customer visits or internal improvements. Required Skills and ExperienceMinimum 1-2 years'' experience in sales administration, customer service, or order processing.Strong IT skills: MS Excel, Outlook, and experience with CRM/ERP systems.Excellent communication an