Are you driven by a passion for enhancing patient safety and care quality? Our client is seeking a dedicated Complaints Officer to join their team in Harlow. This hybrid role is perfect for those who thrive on making a difference in healthcare, working closely with stakeholders to manage and investigate patient complaints and safety incidents.With a salary ranging from 30,000 to 35,000, this role offers a fantastic opportunity to be part of a team dedicated to improving patient outcomes. You''ll enjoy 25 days of annual leave plus bank holidays, a company bonus scheme, and access to outstanding training and development programmes.Our client has over four decades of experience in delivering exceptional clinical homecare services across the UK. They are committed to providing high-quality patient care in collaboration with the NHS, pharmaceutical companies, and private medical insurers, aiming to achieve the highest standards of service delivery and patient outcomes.As a Complaints Officer, you will:Conduct thorough investigations into patient complaints and safety incidents.Identify root causes and develop corrective and preventive actions.Recommend and support initiatives for continuous improvement in patient safety and service quality.Collaborate with colleagues and external partners to promote best practices.Ensure compliance with relevant guidelines in all investigations and actions. Package and Benefits:The Complaints Officer role comes with:An annual salary of 30,000 - 3